Frequently Asked Questions

SHINEZO is a professional used car export service provider, established in 2004 with 20 years of industry experience. We are committed to providing global customers with high-quality used car export services, including vehicle sourcing, quality inspection, preparation services, logistics transportation, and one-stop solutions.

Our core advantages include: 1) 20 years of industry experience with professional teams; 2) 5 major bases nationwide with abundant vehicle sources; 3) Strict quality inspection system; 4) Complete logistics network; 5) Professional after-sales service; 6) Long-term partnerships with multiple countries worldwide.

We have 5 major bases nationwide: Harbin Base (Northeast China), Tianjin Base (North China), Suzhou Base (East China), and Guangzhou Base (South China). Each base has professional teams and sufficient inventory to ensure the highest quality service for customers.

We have professional teams including procurement teams, quality inspection teams, preparation teams, logistics teams, and customer service teams. All team members have rich industry experience and can provide professional and efficient services to customers.

We have complete export qualifications, including used car export licenses, ISO quality system certifications, etc. At the same time, we have established long-term partnerships with importers from multiple countries to ensure compliance and efficiency of export procedures.

The purchase process is simple: 1) Browse our vehicle inventory; 2) Select your desired vehicle; 3) Contact our sales team; 4) Arrange vehicle inspection; 5) Sign contract; 6) Make payment; 7) Arrange logistics transportation. Our professional team will assist you throughout the entire purchase process.

You can view basic vehicle information on our website, including car model, year, mileage, price, etc. For more detailed information, you can contact our sales team, and we will provide you with detailed vehicle inspection reports and photos.

Of course! We support vehicle viewing appointments. You can contact our sales team to schedule an on-site visit to our base to view vehicles. We also provide detailed vehicle photos and videos for you to understand the vehicle condition remotely.

Our inspection process includes: 1) Exterior inspection; 2) Interior inspection; 3) Engine inspection; 4) Chassis inspection; 5) Electronic system inspection; 6) Road test inspection. Every vehicle undergoes strict quality inspection to ensure compliance with export standards.

The contract signing process includes: 1) Confirm vehicle information; 2) Negotiate price and terms; 3) Prepare contract documents; 4) Both parties sign the contract; 5) Pay deposit; 6) Arrange follow-up procedures. We provide bilingual contracts in Chinese and English to ensure clear and explicit terms.

We have multiple quality assurance measures: 1) Strict procurement standards; 2) Professional inspection teams; 3) Complete inspection equipment; 4) Detailed inspection reports; 5) Quality assurance commitment. Every vehicle undergoes strict quality inspection to ensure compliance with export standards.

Our vehicle sources include: 1) 4S store trade-in vehicles; 2) Individual owner sales; 3) Rental company retired vehicles; 4) Government agency vehicles; 5) Corporate vehicles. All vehicles have complete source certificates and procedures.

We provide detailed vehicle history reports, including: 1) Insurance records; 2) Maintenance records; 3) Accident records; 4) Annual inspection records. All information will be truthfully disclosed to customers to ensure transparent transactions.

We provide quality assurance services, specifically including: 1) Engine warranty; 2) Transmission warranty; 3) Major component warranty. Warranty periods are determined based on vehicle condition and customer needs, and we provide detailed warranty terms.

We promise that all vehicle information is authentic and reliable: 1) Provide original certificates; 2) Detailed inspection reports; 3) Real vehicle photos; 4) Transparent pricing system. If there is false information, we will bear corresponding responsibility.

We provide professional logistics services: 1) Choose the best transportation method based on destination; 2) Arrange professional transportation companies; 3) Provide full tracking services; 4) Ensure vehicles arrive safely. We cooperate with multiple well-known logistics companies to ensure safe and reliable transportation.

Shipping time varies depending on the destination: 1) Sea freight: 15-30 days; 2) Land transport: 7-15 days; 3) Air freight: 3-7 days. Specific time will be determined based on actual conditions, and we will promptly inform customers of shipping progress.

Shipping costs are calculated based on the following factors: 1) Shipping distance; 2) Transportation method; 3) Vehicle size; 4) Destination port fees. We provide detailed cost breakdowns to ensure transparent and reasonable pricing.

We take multiple measures to protect vehicles: 1) Professional packaging materials; 2) Shock and moisture protection; 3) Full monitoring; 4) Insurance coverage. We ensure vehicles receive the best protection during transportation.

We provide full tracking services: 1) Real-time location updates; 2) Shipping status notifications; 3) Estimated arrival time; 4) 24-hour customer service support. Customers can track vehicle shipping progress at any time.

We support multiple payment methods: 1) Bank transfer; 2) Letter of credit; 3) Cash payment; 4) Other negotiated methods. We will choose the most suitable payment method based on customer needs to ensure safe and convenient transactions.

The payment process includes: 1) Pay deposit after signing contract; 2) Pay partial amount after vehicle inspection completion; 3) Pay final amount before vehicle shipment; 4) Provide payment certificates. We provide detailed payment guidance and certificates.

We take multiple measures to ensure payment security: 1) Use formal bank accounts; 2) Provide payment certificates; 3) Third-party guarantee services; 4) Complete financial systems. We promise all transactions are safe and reliable.

Exchange rates are determined in the following ways: 1) Based on the exchange rate at contract signing; 2) Use real-time bank exchange rates; 3) Negotiated by both parties; 4) Provide exchange rate certificates. We ensure fair and reasonable exchange rates.

Export procedures are relatively complex, but we will assist throughout the process: 1) Prepare export documents; 2) Apply for export licenses; 3) Arrange customs declaration; 4) Handle inspection and quarantine. Our professional team will ensure all procedures are completed in compliance.

Required documents include: 1) Vehicle registration certificate; 2) Vehicle driving license; 3) Vehicle invoice; 4) Export license; 5) Inspection and quarantine certificate; 6) Other relevant documents. We provide detailed document lists and templates.

Export license application process: 1) Submit application materials; 2) Wait for review; 3) Pay relevant fees; 4) Collect license. We have dedicated personnel to assist with the process to ensure smooth procedures.

Customs clearance process includes: 1) Submit customs declaration; 2) Customs review; 3) Pay customs duties; 4) Release goods. We arrange professional customs clearance companies to handle the process and ensure smooth clearance.

Export-related taxes and fees include: 1) Value-added tax; 2) Consumption tax; 3) Customs duties; 4) Other relevant fees. Specific taxes and fees are determined based on vehicle type and destination, and we provide detailed tax and fee lists.

We provide comprehensive after-sales services: 1) Technical consultation; 2) Parts supply; 3) Maintenance guidance; 4) Quality assurance; 5) Customer support. Our after-sales service team will respond to customer needs promptly.

After-sales service content includes: 1) Vehicle usage guidance; 2) Fault diagnosis; 3) Maintenance recommendations; 4) Parts recommendations; 5) Technical support. We provide professional after-sales service to ensure customer satisfaction.

Ways to apply for after-sales service: 1) Contact customer service by phone; 2) Send email application; 3) Submit online application; 4) Contact local service points. We will respond promptly and arrange professional personnel to handle.

Parts supply guarantee measures: 1) Establish parts inventory; 2) Cooperate with suppliers; 3) Fast delivery service; 4) Quality assurance. We ensure customers can obtain required parts in time.

We provide maintenance services: 1) Remote technical guidance; 2) Recommend maintenance points; 3) Parts supply; 4) Quality supervision. We assist customers in solving vehicle maintenance problems.

You can contact us through our website, email, phone, or visit our bases directly. Our professional customer service team is ready to assist you with any inquiries about our used car export services.

Base addresses: 1) Harbin Base: Harbin City, Heilongjiang Province; 2) Tianjin Base: Tianjin City; 3) Suzhou Base: Suzhou City, Jiangsu Province; 4) Guangzhou Base: Guangzhou City, Guangdong Province. Please contact our customer service for specific addresses.

Of course! We welcome customers to schedule base visits. You can contact our customer service team, and we will arrange professional personnel to accompany you on the visit, allowing you to understand our vehicle inventory and services.